No matter what industry you serve, there are few metrics that every business must be aware of. Obviously, every business must be aware of their expenses and revenues, but how do these figures compare to the number of returning customers? Customer lifetime value is the amount of profit that can […]
Customer happiness has always been one of the highest priorities of businesses and customer support is what gives them an opportunity to engage with the customers on a personal level. Social media is becoming one of the most important channels for connecting with the customers. Whether they have questions, compliments, […]
